IT Support
Provides all the necessary technical services for maintaining an IT environment and supporting your business.
Publicus’ IT Support Service is the foundation to a stable and reliable network. This service is designed for companies who require the technical expertise and reputable partner needed to manage and resolve their daily issues with IT. It is ideal for small businesses that have a limited budget for IT support but do not want to compromise with a lack of service.
With IT Support, Publicus becomes your IT department
We handle all end-user queries through our unlimited remote support service. We also maintain, manage, support, and troubleshoot your network and servers. In addition, this service can include onsite support visits to your office.
IT Support Service provides all the necessary technical services for maintaining an IT environment and to support your business. The idea of this service is to ensure that your systems are always up and running and therefore always productive.
Publicus is proud to enforce the delivery of our service through a Service Level Agreement (SLA) consisting of response and fix within an hour for minor issues and 4 hours for critical issues.
DESKTOP
- Fix and advice for desktop applications
- Network connectivity, Internet access, and server availability
- Printing / scanning facility
- Send and receive Email (Outlook configuration)
- Anti-virus software configuration
- Shared network folders (mapped drives)
SERVER
- User management (New users, user groups, Email, domain)
- Email system functionality
- File share system / file share permissions
- Server management / utilisation (OS, disk space, etc)
- Backup software configuration
- Server based applications
NETWORK
- Router and firewall configuration
- Internet connection / connectivity
- Network connectivity
- VPN User configuration and connection support
- Wireless network
IT Managed Service
Allows you to hand responsibility completely over to Publicus and free up the time of your key people.
The range of responsibilities for someone in charge of IT is vast and presents a large demand on time for that person. For example, if an Office Manager is responsible for IT at their company, they will not only need to speak with Publicus for IT support, but they will also have to work with the ISP, software vendors like Sage, building management, domain hosts, telephone companies like BT, and a wide variety of other businesses.
Publicus will manage your technical issues, you can be calm.
At the end of the day dealing with all of these organisations takes a lot of time and it requires a particular skill set when trying to resolve a technical problem. For this need, we have created our Managed Service offering, whereby Publicus, in addition to providing you Standard IT Support, also provides technical management of your third parties and software. This allows you to hand responsibility completely over to us and free up the time of your key people.
Publicus will manage your technical third parties and become the point of contact between you and your technology providers for resolving problems. This makes things much easier for our clients. Instead of having to call helpdesks, try and log support issues, be given sometimes inaccurate advice or procedures, you can instead call Publicus and we handle everything.
Many times issues are difficult to identify. It is hard to know exactly what is causing the problem. Is it the internet line? Is it the computer? Is it the program? This is a headache when each area means dealing with a separate company, a lot of the time you can be speaking with 3-4 people just trying to pinpoint the issue.
Publicus Managed Service is ideal for any company who wants to have one business responsible for all ICT third parties to manage them all. This makes reporting issues a simple task, and due to our skills, problems are resolved quickly.
Please contact us for more information or to arrange an appointment.